Frequently Asked Questions

HVS Online is a new 100% online car sales platform. We’re still the friendly team you know and love—just online! From browsing our catalog to completing your purchase, everything is designed to give you a seamless and stress-free experience.

It’s simple! Browse our catalog, choose your perfect car, and follow our quick and easy checkout process. Once your purchase is confirmed, we’ll handle the rest, including delivery right to your door.

Absolutely. We use secure payment systems, provide detailed car information, and offer transparent policies to ensure a safe and reliable buying experience.

As we are 100% online, we don’t offer test drives. However, we provide comprehensive vehicle details and photos to help you make an informed decision. Additionally, we offer a 7 day return policy in case the car doesn’t meet your expectations. T&Cs apply.

Yes, we accept trade-ins! Use our online trade-in calculator to get an estimate and apply the value towards your new purchase.

Yes, all our cars go through a thorough multi-point inspection to ensure quality and reliability.

After completing your purchase, we will deliver the car to your specified location. Delivery times vary based on your location, but we’ll keep you updated every step of the way. Delivery fees depend on your location. During checkout, you’ll see the delivery cost.

You can also pick up the vehicle from our central hub if you desire.

If you experience any issues, please contact us immediately. Depending on your warranty coverage and the issue, we’ll guide you on the next steps for repairs or returns.